Exchange Policy
At C'Lorice Beauty, we are committed to providing our customers with high-quality products that meet their needs and expectations. However, we understand that technical issues may arise from time to time, and we want to ensure that our customers are satisfied with their purchases.
Therefore, we have established the following exchange policy:
Defective Products: If you receive a C'Lorice Beauty product that is defective or not functioning properly, please contact us within 30 days of receipt. We will provide you with a return label and instructions on how to return the product. Once we receive the product and confirm the defect, we will send you a replacement product at no additional cost.
Compatibility Issues: If you experience compatibility issues with a C'Lorice Beauty product, please contact us within 30 days of receipt. We will work with you to troubleshoot the issue and provide guidance on how to resolve the issue. If the issue cannot be resolved, we will provide you with a return label and instructions on how to return the product. Once we receive the product, we will issue a refund or send you a replacement product, depending on your preference.
Warranty: All C'Lorice Beauty products come with a one-year limited warranty. If you experience any technical issues with a product within the warranty period, please contact us. We will provide you with instructions on how to return the product for repair or replacement. If the product cannot be repaired, we will send you a replacement product at no additional cost.
Refunds: If you are not satisfied with a C'Lorice Beauty product for any reason, please contact us within 30 days of receipt. We will provide you with a return label and instructions on how to return the product. Once we receive the product in its original condition, we will issue a refund for the purchase price (excluding shipping and handling fees).
Note: This exchange policy applies only to C'Lorice Beauty products purchased directly from our website or authorized resellers. If you purchased a C'Lorice Beauty product from a third-party retailer, please contact the retailer for their return and exchange policy.
We hope that this exchange policy provides you with confidence in your purchase of C'Lorice Beauty products. If you have any questions or concerns, please don't hesitate to contact us