Return Policy

Damaged Products:

If your product arrives damaged, please contact C'Lorice Beauty customer service within 48 hours of receiving your order.
Take pictures of the damaged product and packaging and send them to customer service.
Provide your order number and the name of the damaged item.
C'Lorice Beauty will provide you with instructions for returning the damaged item and will send a replacement product to you as soon as possible.

Used Products:

C'Lorice Beauty does not accept returns for used products unless there is a quality issue with the product.
If you believe there is a quality issue with the product, please contact C'Lorice Beauty customer service within 30 days of receiving your order.
Provide your order number and the name of the product, along with an explanation of the issue.
C'Lorice Beauty will provide instructions for returning the product and will either issue a refund or send a replacement product, depending on your preference.

Unused Products:

If you decide that you no longer want an unused product, you may return it to C'Lorice Beauty within 30 days of receiving your order.
The product must be in its original packaging and unused condition.

Contact C'Lorice Beauty customer service to initiate the return process.
Provide your order number and the name of the product you wish to return.
C'Lorice Beauty will provide you with instructions for returning the product.
Once the returned product is received and verified to be in unused condition, C'Lorice Beauty will issue a refund to your original form of payment, excluding shipping fees.

Incorrect Purchases:

If you receive an incorrect product, please contact C'Lorice Beauty customer service within 48 hours of receiving your order.
Provide your order number and the name of the incorrect product.
C'Lorice Beauty will provide you with instructions for returning the incorrect product and will send the correct product to you as soon as possible.
If the correct product is no longer available, C'Lorice Beauty will issue a refund to your original form of payment, including shipping fees.

General Notes:

All returns must be shipped back to C'Lorice Beauty in their original packaging, with any accessories or free gifts included.
Customers are responsible for the cost of return shipping, unless the return is due to a quality issue or incorrect product sent by C'Lorice Beauty.
Refunds will be processed within 5-7 business days of receipt of the returned product.
C'Lorice Beauty reserves the right to refuse any returns that do not meet the above criteria